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Pre-sales questions
Q. Will you place ads on my site?
A. We will NOT place ads on your site.
Q. Do you allow sites to advertise for
money, on their web site?
A. Yes, we allow sites to have
commercial advertisements.
Q. What forms of payment do you accept?
A.     
Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat 7.3. and
Red Hat 9.0
Q. Do you allow adult sites?
A. Yes, we allow adult sites.
Q. Is tax included with my monthly or
yearly plan?
A. Yes, tax is included within the price.
Q. Can I pay monthly?
A. Yes, you may pay monthly
Q. How long does it take to setup my
account?
A. Your account will be setup
automatically within 24 hours of
ordering.
Q. Are there any hidden costs, or setup
fees?
A. No
Q. Do you offer telnet or shell access?
A. No due to security reason's we do not
offer telnet or shell access. You are still
able to unzip files on the server using
our file manager as well as the ability to
setup cron jobs.
Q. Can I password protect directories?
A. Yes you can password protect
directory's within CPanel.
DNS
Q. How long does it take to get
my domain working?
A. It usually takes 24-48 hours for a
domain to fully propagate.
Q. What do I set my domains name
server's to?
A. Please read your welcome e-mail if you
have lost your welcome email you can email
us requesting your dns.
FTP
Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from
here
Q. It's not letting me upload my files
what's wrong?
A. Make sure you are uploading to the
right web directory which is the
public_html folder.
Paths
Q. What is the path to my users
files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl
Q. What is the path to
curl?
A. The path to curl is /usr/bin/curl
Q. What is the path to
ImageMagick?
A. The path to ImageMagick is
/usr/bin/
Q. What is the path to
convert for ImageMagick?
A. The path to convert is /usr/bin/
Q. What is the path to sendmail?
A. The path to sendmail is
/usr/sbin/sendmail
E-mail
Q. What do I put for both incoming and
outgoing mail server?
A. For both incoming and outgoing mail
server put mail.yourdomain.com
Q. Where do I go to
check my emails using my browser?
A. yourdomain.com/webmail/
CGI/ASP/PHP/MySql/JSP
Q. What version of php are you using?
A. We are using version 4.3.3 and 4.3.4
Q. What version of perl are you using?
A. We are using version 5.6.1.
Q. What version of
MySQL are you using?
A. We are using version 4.0.15
Billing
Q. How do I get the 30 day money back?
A. Simply email us your username,
password, and why you wish to cancel
within thirty days, and we process your
refund in less then 24 hours.
Q. How do I make a
payment?
A. All online payments are recurring. Your
payment will automatically be deducted.
Q. How do I stop
billing?
A. If you wish to close your account
simply email us your username, password,
and why you wish to cancel. You must also
include "I give you permission to delete
my website and all of it's content."
SSL
Q. What is the difference between
shared ssl and private ssl?
A. A shared ssl displays as
https//ip/~yourusername/ A private
ssl would display as
https://www.yourdomain.com in the
address bar.
Q. How do I purchase a private ssl from
you and what type is it?
A. Please email to do so.
Q. Whats the path to the free shared
ssl?
A. We need to activate the shared ssl on
each site manually that will require it.
Q. I'm going to purchase my own ssl
what do I need to know?
A. Our servers are Apache + Mod SSL If you
require assistance from us to install it
there will be a $30.00 installation fee.
Q. How do I transfer a ssl?
A. Every place that sells ssl's has a
different transfer procedure. You will
need to ask the
supplier
you purchased it from.
Subdomains
Q. What is a
subdomain?
A. www.domain.com is a domain name. A
subdomain is anything that replaces the
www in a domain name.forum.aol.com
is a subdomain. www.forum.aol.com is not a
subdomain.
Addon Domains
Q. What is an
addon domain?
A. An addon domain is a fully functional
domain that will work out of a folder in
your main sites ftp.
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